A Statement from the Executive Director Regarding COVID-19 (Coronavirus)

As an organization dedicated to improving lives and sustaining the well-being of others in our community, we are working diligently to take precautionary measures in regard to the situation surrounding COVID-19 (Coronavirus). Our primary focus is the health of our staff, those we serve and the citizens in our area.

Our current agency operational status will continue to be indicated within the color-coded bar at the top of our home page. Clicking on this bar will link you to a descriptor for each of our operational statuses. They include:

  • Green: Fully Operational
  • Yellow: Fully Operational with Precautions
  • Orange: Limited Operations
  • Red: Essential/Base Operations

We are currently under a Red status, meaning operations have been scaled back and restricted due to the state of emergency. However, ongoing clinical services are still being prioritized and provided using methods such as Telehealth for video and audio conferencing.

With limited full program closures, all facilities other than our CITAC location are now closed to the public and staff are working remotely and on rotation. Programs for adults and children remain fully operational under Telehealth delivery methods, including enrollment of new consumers as staffing capacity will allow. Community-based day support programs are not operational at this time due to current health and safety concerns for consumers and staff.

Should you need to contact us, you may access our main number at 276.525.1550 and choose the department you are seeking. Listen closely to the message given, as it will have clear instructions regarding access to services. This message will change as our operational status may need to change.

Emergency Services also remain available 24 hours a day for anyone experiencing a mental health emergency. Call 276.525.1550, and press 7, to be directed to a crisis worker.

Thank you for your help and consideration in an effort to keep everyone safe and reduce the spread of illness. We encourage everyone to follow the precautionary guidelines that have been shared by the Virginia Department of Health and the CDC.

If you are not feeling well or feel you have been exposed to COVID-19, please consult with your PCP, local health department or contact Ballad Health:

  • Ballad Health’s Nurse Connect: 833.822.5523
  • Washington County Health Department: 276.676.5604
  • Bristol City Health Department: 276.642.7335

Recognizing that individuals will struggle with anxiety during this time of change and uncertainty, HCS continues to expand and update online resources for the community: HighlandsCSB.org/Resources.

With continued hope,
Rebecca Holmes

Highlands Community Services

improving lives,
discovering possibilities

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