Contact our main line at 276.525.1550 or 1.855.426.5263 (toll free) and your call will be directed appropriately.

All incoming and potential consumers with HCS are directed to Service Enrollment. Here, callers are screened for appropriateness and level of need. If permissible for admission to HCS, individuals seeking services are provided an appointment to enroll in services.

Service Enrollment operates Monday – Friday from 8:30 a.m. – 5 p.m. (with the exception of the below holidays).

For after-hours crisis, call 1.866.589.0269. If you are experiencing a life threatening emergency, call 911.


HCS has several facilities located throughout Washington County and Bristol, VA (including a CAC satellite location in Smyth County).

campus100 Main Campus
610 Campus Drive
Abingdon, VA 24210
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annex The Annex
608 Campus Drive
Abingdon, VA 24210
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crisisrecovery Crisis Resolution Center
802 Hillman Highway
Abingdon, VA 24210
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steppingstones100 Stepping Stones
414 Ivy Street
Abingdon, VA 24210
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oakview Oakview Children’s Services
102 Oakview Avenue
Bristol, VA 24201
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bccs Lee Highway Campus
1969 Lee Highway
Bristol, VA 24201
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Children’s Campus 
383 Baugh Lane
Abingdon, VA 24210
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cac-100 Children’s Advocacy Center – Bristol
21451 Sugar Hollow Road
Bristol, VA 24202
276.645.5867
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Children’s Advocacy Center – Smyth Co.
1070 Terrace Drive
Marion, VA 24354
276.645.586
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cit-100 Crisis Intervention Team Assessment Center
614 Campus Drive
Abingdon, VA 24210
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HCS observes the following holidays:

  • New Year’s Day – January 1
  • Martin Luther King Jr. Day – Third Monday in January
  • Presidents Day – Third Monday in February
  • Easter Sunday – Varies
  • Memorial Day – Last Monday in May
  • Independence Day – July 4
  • Labor Day – 1st Monday in September
  • Veterans Day – November 11
  • Thanksgiving Day – 4th Thursday in November
  • Day After Thanksgiving – 4th Friday in November
  • Christmas Eve – December 24
  • Christmas Day – December 25

HCS reserves the right to delay opening or closing facilities due to inclement weather or public health states of emergency. We will post such alerts on our website, social media and/or local news stations.

Highlands Community Services

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